Customer Survey Results
As part of our ongoing commitment to continually improve your MOD DCB service, we recently undertook an extensive customer feedback survey.
We received invaluable feedback from our customers covering many aspects, which we will endeavour to use to improve the MOD DCB product and service offerings.
Please find some of the survey results detailed below:
MOD DCB Premier Package
Overall Impressions
96% of MOD DCB Premier Package customers are either satisfied or very satisfied with their MOD DCB Premier Package service
Contract Daily Email Alert
93% of MOD DCB Premier Package customers consider the format of their daily email alert easy to use and understand
Finding Contract Information
86% of MOD DCB Premier Package subscribers are either satisfied or very satisfied with the volume of contracts returned in their daily email alert
74% of MOD DCB Premier Package customers use the online contract search facility at least once a week to search for contract opportunities
MOD DCB Magazine
Overall impressions
96% of MOD DCB Magazine customers are either satisfied or very satisfied with MOD DCB Magazine
97% of MOD DCB Magazine customers find the format of the Magazine easy to use and understand
Primary use
94% of MOD DCB Magazine customers primarily use the Magazine for sourcing relevant contract opportunities
Finding Contract Information
70% of MOD DCB Magazine customers rate the relevance of contract opportunities and news stories they receive as either relevant or very relevant
MOD DCB Online
Overall impressions
90% of MOD DCB Online customers are either satisfied or very satisfied with their MOD DCB Online service
Finding contract information
84% of MOD DCB Online customers use the service at least once a week to search for contract opportunities
MOD DCB Online Contract Search facility
85% of MOD DCB Online customers consider the format of their MOD DCB Online service easy to use and understand
Source: MOD DCB Customer Survey, April 2009.
